We aim to dispatch UK orders within 1-3 working days from the order placement. Standard deliveries will be shipped via Royal Mail 2nd Class, typically arriving within 2-4 business days. You can also request Next day delivery (orders placed before 12.30pm)

For heavier orders, over 5kg we automatically use DPD Local for a next-day service. To enhance your experience, we request your email and mobile number for order tracking after dispatch.

Standard delivery is £3.95 and Next Day if you order before 12.30 pm is £12.50

While we hope you adore your purchase, we understand that sometimes things might not be quite what you were after. In such cases, please reach out to us at retail@musango.net for assistance, and we’ll respond within 48 hours.

Rest assured, all orders are meticulously packaged. However, if any damage occurs during transit, kindly inform us within 48 hours by emailing us and attaching a photograph. We will promptly offer a refund or replacement.

Should you wish to exchange an item for any reason, feel free to do so. Please note that the buyer is responsible for the return delivery cost. Your satisfaction is our priority, and we appreciate your understanding.