For new Musango stockists, we offer 30-day terms. However, please note that all first orders are pro forma, and dispatch will occur only upon receipt of payment.
Our commitment is to dispatch UK orders swiftly, typically within 1-3 working days from the order placement. We exclusively utilize DPD Local for shipping, ensuring a reliable next-day service. To optimize your experience, we kindly request your email and mobile number for seamless order tracking post-dispatch.
For those outside the UK that would like to know more about the shipping side of things with regard to costs and information required, please visit our Returns and Delivery Page. You can find this at the bottom of our Home page.
While we take utmost care in packaging, should there be any damages, we ask that you report them within 48 hours of delivery. Please reach out via email, attaching a photograph of the damaged item for prompt resolution. Your proactive communication enables us to address the issue promptly and effectively.
We have a huge library of images of our products which as stockists you are welcome to use, that includes simple white plain backgrounds or lifestyle shots that can also be found on our instagram @musango_ideas.
Also when you place an order online, your order confirmation will automatically include high-resolution images of the products you’ve selected. This feature aims to enhance your overall experience and assist you in showcasing our products seamlessly. If you have any specific requests or need further assistance, please don’t hesitate to reach out.